Effective June 12, 2026
This Privacy Policy explains how TrackVis (“we”, “us”) collects, uses, and protects information when you use trackvis.app and related services (the “Service”).
Account information. When you sign in with a magic link, we receive your email address and a user identifier from our auth provider (Supabase).
Layout settings. If you are signed in, we sync your editor preferences (colors, text, wave settings, logo image as encoded data, etc.) so you can restore them on another device.
Export metadata. When you export MP4, we log whether the export succeeded, approximate output size, clip duration, and timestamp — not the video file itself.
Billing information. Stripe provides customer and subscription identifiers, plan status, and payment status. Stripe’s privacy policy applies to payment data: stripe.com/privacy.
Technical data. Our host (Render) and error monitoring (Sentry, if enabled) may process IP addresses, request logs, and error diagnostics to operate and secure the Service.
Local browser storage. The editor also saves settings in your browser (localStorage) for faster loading. You can clear this in your browser settings.
During MP4 conversion, your browser sends a temporary video file to our server for encoding; it is deleted after processing.
Where GDPR applies, we process data based on: contract performance (providing the Service), legitimate interests (security, analytics, fraud prevention), and consent where required (e.g. optional communications).
We share data only with service providers that help us operate the Service:
We may disclose information if required by law or to protect rights and safety.
We do not currently run automated expiry on inactive accounts; you may delete your account at any time from the Account page.
Depending on where you live, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing.
Delete account: Account → Delete account (cancels active subscriptions when possible, then removes your auth user and app data).
Other requests: email support@trackvis.app. We will respond within a reasonable time as required by law.
We use HTTPS, row-level security on user data in our database, and server-side secret keys for privileged operations. No method of transmission or storage is 100% secure.
The Service is not directed to children under 13 (or 16 in the EEA where applicable). We do not knowingly collect data from children.
Our providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses offered by providers.
We may update this policy. The “Effective” date above will change when we do. Continued use after updates constitutes notice of the revised policy.
Privacy questions: support@trackvis.app